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The fingerprint reader is not connected windows 10

How to Fix Windows Hello Not Working after Windows 10 Creators Update.

In the Action menu select "Scan for hardware changes",Īnd let Windows detect and update the drivers.įor more detailed information with screenshots, see the article.

IBM was the first company that supported a TPM module.

Right-click the device and choose "Uninstall". Currently some old features replaced by internal Windows 10 features.

In Device Manager, locate and expand the entries for the biometrics device.

Choose "Get Started" and follow on-screen instructions to reset Fingerprint and Facial Recognition.

Locate "Fingerprint" or "Facial Recognition" and click "Remove" under them.

Go to PC Settings > Accounts > Sign-In options.

Reset Facial Recognition and/or Fingerprint Options

Click on "Facial Features" and double-click "Configure enhanced anti-spoofing".

If the above steps were not enough, do this :

Do the same to the item "Allow users to log on using biometrics".

Double-click the item "Allow the use of biometrics setting", tick Enabled and OK.

Go to Computer Configuration > Administrative Templates > Windows Components > Biometrics. How to Access the Group Policy Editor, Even in Windows Home. Run the Local Group Policy ( gpedit.msc).

To exclude that likelihood, you should check the biometric settings in Local Group Policy. Some crucial system settings like the Local Group Policy could be modified during the upgrading of Windows 10 Creators Update which breaks the face recognition and fingerprint reader’s feature of Windows Hello. I resume below most of the known remedies. The Windows Hello not working issue has appeared after the Windows 10 Creators Update